DF-OnCall
TM
"If something can go wrong, it will" Major Edward A. Murphy, Jr.
Let us be there to help you in your time of need.
DF-OnCall Service Levels
TM
No matter how careful you are, how much you anticipate and prepare, trouble always happens.
DF-OnCall™ is designed to help you through these emergency situations with just the right support for your needs. Pricing reflects the availability you desire as well as for the amount of prepaid hours you wish to commit to in order to reduce your costs for support when you use the service. The hourly cost for each level is applied to prepaid hours as well as any overage you incur during the calendar month. Thus, the more hours you prepay, the less expensive any overage becomes.
Business Level Support
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Coverage from 9:00AM to 5:00PM ET Monday through Friday
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Toll Free phone support
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First technical response within two hours of initial call, usually immediate response is given
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Complete written documentation of all reported incidents
Global Level Support
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24x7 Coverage
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Toll Free phone support
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First technical response within one hour of initial call, usually immediate response is given
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Complete written documentation of all reported incidents